Policies

+ Booking Policies

Age Requirement Policy
Guest must be 21 years or older with valid identification to reserve and check into the hotel.

Family Plan Policy
People aged between two and eighteen are considered children. People under the age of two are considered infants, and free of charge. Anyone over the age of 18 is considered an adult.

Each room, with the exception of the two-room suite, can accommodate up to two people. There are some rooms that can connect, providing two queen beds. Rollaway beds are not available due to fire code. We have a limited number of pack and plays that are available for additional charge.

Deposit Policy
A 50% deposit is due at the time of booking, inclusive of taxes. The balance is due upon checkout.

Cancellation Policy
Cancellations made prior to 30 days of arrival receive a full refund. Cancellations made within 30 days of arrival can apply the original deposit to a revised reservation that occurs within 365 days of the original arrival date. Deposit transfers are only applicable to reservations that match the original length of stay.

+ Check-In & Checkout Policies

Check-In
Check in is at 3:00pm EST. We will happily hold your luggage if you arrive before then and will deliver it to your room when your room is ready. Please contact the hotel for further information.

Checkout
Checkout is at 11:00am EST. At times, it is possible to request a late checkout for a $75 fee. If this is possible, checkout will be extended until 1:00pm EST. Should a departure be later than 1:00pm EST, a full night’s stay will be charged. Please contact the hotel for further information.

+ General Policies

Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older with valid identification. Only alcohol purchased directly through the restaurant can be consumed on property; alcohol cannot be brought in.

Pet Policy
Unfortunately, pets are not allowed inside the hotel or restaurant. Pets are allowed on the lawns as long as a leash tethers them.

+ Health & Well-Being Policies

Smoking Policy
The hotel and restaurant are 100% smoke free. There are designated smoking areas outside of building. A $200 cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility. Smoking is not permitted within 200 feet of the building.

Breakfast Policy
A continental breakfast is served Monday through Friday 8am-10am, Brunch Saturday & Sunday 9am-3pm. A signature on the bill is required for accounting purposes, and at that time, gratuity can be left in the form of a room charge or cash.

+ Payment Policies

Check Cashing Policy
Unfortunately, we are unable to accept personal checks as form of payment. Cashing of checks is unavailable.

EMV/CHIP & Pin Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.

Credit Card Policy
The hotel does accept credit card authorization forms as a method of payment. The form must be received prior to check-in. Our standard form can be faxed or emailed to the guest upon receipt of a request at info@sheratonreston.com. We do require front and back copies of the credit card for processing.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Gift Certificate Policy
Gift cards can be purchased for the hotel online or by contacting the hotel directly. In order to redeem a gift card, the card must be presented to the front desk at the time of check-in. A credit card will also be required at that time to cover incidentals.

+ Privacy Policy

Chebeague Island Inn is committed to safeguarding your privacy while visiting its website. Our goal is to provide you with an Internet experience that delivers the information, resources and services that the Res has to offer and is relevant to your needs.

To achieve this goal, part of the operation of the Site includes gathering certain types of information about Site users. We understand that your privacy is important and wish to explain the types of information we may gather and the way in which we would use it. This Privacy Policy applies to the Site.

This policy will cover two types of information gathered at the Site: personal and aggregated. The term 'personal information' refers to data you voluntarily provide while using the Site that identifies you and/or the company on whose behalf you are accessing and using the Site.

Examples of personal information may include data in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information.

The term 'aggregated data' refers to general information regarding Site visitors and users that relates specifically to the Site, e.g. traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you? How do we use it? Chebeague Island Inn takes the utmost care to ensure that the personal information we obtain from you is not used in a way that you may not be aware of or may not be agreeable to.

You may wish to submit an information request about the Resort, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form. In deciding whether or not to join such lists, please note that they are only used for Chebeague Island Inn purposes.

We do not sell, rent or share any of your personal information with any other party including third-party joint promoters, nor use it for commercial purposes.

Permission for Use Chebeague Island Inn may collect and use personal information that you submit at the Site in any manner consistent with uses in this Privacy Policy or disclosed elsewhere in the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose.

By submitting personal information at the Site, you are giving consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Chebeague Island Inn, unless you state otherwise at the time you submit the personal information.

Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request. Withdrawing Consent to Use

If, after permitting use of your personal information, you later decide that you no longer want Chebeague Island Inn to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail.

Use of Aggregated Data Chebeague Island Inn is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Chebeague Island Inn may share aggregated data with third parties collectively and in an anonymous way.

Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Exceptions to the Privacy Policy Chebeague Island Inn has two exceptions to these limits on use of personal information:

Chebeague Island Inn may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Chebeague Island Inn from unauthorized use, or misuse, of the Site or anything found at the Site.
Chebeague Island Inn may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies To enable features at the Site, Chebeague Island Inn may assign one or more 'cookies' to your Internet browser. Cookies, among other things, speed navigation though our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content.

A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Site. While in the process of browsing our site, you also provide us with information that doesn't reveal your personal identity what type of destination you're exploring, for example.

We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent that they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you 'click' on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

Children's Privacy & Parental Consent Please be aware that Chebeague Island Inn has designed this Site to be used for information only purposes by all ages. However, as with any Site parental consent is encouraged.

You must be at least 18 years old to make reservations and/or submit personal information on our Site.

Should Chebeague Island Inn inadvertently acquire personal information or any other data from users under the age of 18, Chebeague Island Inn will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under 18 used the Site and submitted personal information without solicitation by or permission from Chebeague Island Inn.

Links Provided to Other Sites Chebeague Island Inn may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies of Chebeague Island Inn. Therefore, we are not responsible for the privacy policies or the actions of third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites by accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

What Information is Secure? What isn't? E-mail communication to and from our site is not secure unless clearly noted otherwise. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail.

When working with our internal database created online opt-in activity on www.orchardshotel.com site, we employ industry standard encryption technologies to help protect consumer data.

User Consent to This Privacy Policy Use of this Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Chebeague Island Inn, as described in this statement, and also signifies agreement to the terms of use for the Site.

Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Chebeague Island Inn from responsibility to the user.

Policy Modifications & Contacting Chebeague Island Inn Chebeague Island Inn reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have any questions about our policies, please contact: Chebeague Island Inn 61 SOUTH ROAD CHEBEAGUE ISLAND, MAINE 04017 207.846.5155

+ NEW Cookies Policy

We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

+ Accessibility Statement

Chebeague Island Inn (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to all of our guests, including individuals with disabilities. With respect to the Hotel’s websites, we strive to provide digital content that is accessible to all users.

We base our website accessibility standards on the Web Content Accessibility Guidelines within their AA-Level statutes. As this policy does evolve, we do our best to stay up to date with the current version at all times. In addition, we actively work to maintain, assess and improve the usability and accessibility of our websites, including through training of our personnel, providing accurate information related to accessible room types and property-level accessibility features, engagement of experts, and regular testing of our digital accessibility.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, please contact us at info@chebeagueislandinn.com. To enable us to assist you, please make sure to provide us with your contact information and a brief description of the problem you encountered.

Please note that some pages on the website contain links to third party sites, which are not within our control and may not comply with accessibility standards. The company is not responsible for the content or accessibility of third-party sites. You will receive a notification on our website when you are being redirected to a third-party site.

On Property Publicly Accessible Spaces:

Accessible route from the hotel's public entrance to the registration area
Accessible route from the hotel's public entrance to the restaurant